Refund and Returns Policy

At DogBoxesAndKennels.com, customer satisfaction is our top priority. We take pride in offering premium dog kennel boxes, and we stand behind the quality of our products. If you are not completely satisfied with your purchase, our hassle-free Refund and Returns Policy ensures a smooth process for your convenience.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 7 days from the date of delivery.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

• Custom-made or personalized kennel boxes.
• Clearance or final sale items.
• Products that have been used, altered, or damaged after delivery.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team at [Insert Contact Email] with your order details and reason for return.
2. Our team will provide a return authorization and shipping instructions.
3. Securely package the item and ship it using a trackable service.
4. Once we receive and inspect the return, we will notify you of the approval or rejection.

Note: Customers are responsible for return shipping costs unless the return is due to an error or defective product on our part.

3. Refund Process

Once a return is approved:

• Refunds will be issued to the original payment method within 3 business days.
• Shipping fees and restocking charges (if applicable) may be deducted from the refund amount.
• If a refund is delayed, we recommend checking with your bank or payment provider before contacting us.

4. Exchanges

We only offer exchanges for defective or damaged items. To request an exchange for the same product, please contact us at [Insert Contact Email].

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 2 days of delivery. To expedite your request, provide:

• A detailed description of the issue.
• Clear photos of the damaged or defective product.

Once reviewed, we will arrange for a replacement or refund as necessary.

6. Order Cancellations

Orders can be canceled within 2 hours of purchase, provided they have not yet been processed for shipping. Once an order has been shipped, it cannot be canceled.

7. Contact Us

For any inquiries regarding our Refund and Returns Policy, feel free to reach out:

Dog Boxes and Kennels
Website: dogboxesandkennels.com
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

We appreciate your trust in DogBoxesAndKennels.com and are dedicated to providing a seamless shopping experience.